KRUSHIVADI HELP CENTRE
Mobile verification
Verify your own number and handle SMS problems safely.
6 scenarios Photo guide01Verify your phone by SMS
3 steps Photo guide
- 1
Open Profile → Edit phone. Enter your own 10-digit Indian mobile number; +91 is optional.
- 2
Tap Send SMS code. The code field appears only after a successful request.
- 3
Enter the latest received code and tap Verify phone. Check the verified mark.
What happens next
Email sign-in codes cannot verify a mobile number. Google sign-in does not replace SMS verification.
02SMS missing or resend timer running
3 steps Photo guide
- 1
Check that the number is yours, correct and able to receive SMS.
- 2
Wait for the timer before requesting one new code. Repeated requests can hit rate limits.
- 3
Use only the newest SMS. If it still does not arrive, contact support without sharing a code.
What happens next
Code requested is not proof of SMS delivery. A verified mark appears only after successful verification.
03Incorrect or expired SMS code
3 steps Photo guide
- 1
Use the SMS code for the number currently shown, not an email or older code.
- 2
For an expired code, wait until allowed and request a new SMS.
- 3
If you change the number, request a new code for that number.
What happens next
An invalid code must not mark the phone verified. Do not keep guessing codes.
04Number already linked to another account
3 steps Photo guide
- 1
Read the Number already verified on another account message.
- 2
Use a different number you own, or recover the account that owns this number.
- 3
If ownership is unclear, ask support. Do not try to attach someone else’s number.
What happens next
A duplicate-number error is not an OTP-delivery problem; repeated Send attempts will not fix it.
05Change a verified number
3 steps Photo guide
- 1
Open the verified phone row and choose Edit/Change verified phone.
- 2
Enter the new number and complete a fresh SMS verification.
- 3
Check the saved verified number. Cancel to leave the edit without replacing it.
What happens next
Typing a new number alone does not verify it. Review existing promotion contact details separately.
06Verify before publishing a promotion
3 steps Photo guide
- 1
If publishing asks for phone verification, open the profile verification action.
- 2
Finish SMS verification, then return to your promotion draft.
- 3
Check the default contact number, placement and final details before publishing.
What happens next
The profile’s verified number is used by default. Any allowed paid contact override is separate from verifying ownership.